FAQ

Welcome to Louniar FAQ section! Here you will find answers to the most frequently asked questions about our products, services, and policies. If you need further assistance, do not hesitate to contact us:

General Questions

Q: How can I contact Austlly customer service?
A: You can reach our customer service via email at Contact@louniar.com or by phone at +447426434202 We are here to help!

Orders and Shipping

Q: How can I place an order?
A: Simply browse our website, select the products you like, add them to your cart, and proceed to checkout. Follow the steps provided to complete your order.

Q: What payment methods do you accept?
A: We accept major credit cards (Visa, MasterCard, American Express, Apple Pay, Discover, Google Pay, Maestro, Diners Club, Union Pay, JCB).

Q: How long does delivery take?
A: Orders are processed within 1 to 2 business days. Once shipped, delivery typically takes between 3 and 7 business days within United Kingdom.

Q: Do you offer international shipping?
A: Currently, we only ship within United Kingdom . We hope to expand our shipping options in the future.

Q: Is shipping free?
A: Yes, standard shipping is free for all orders within United Kingdom.

Returns and Exchanges

Q: What is your return policy?
A: We offer a 30-day return policy. If you are not satisfied with your purchase, you can return it within 30 days of delivery for a full refund or exchange. Returns within United Kingdom are free.

Q: How do I return a product?
A: To initiate a return, please contact us at Contact@louniar.com with your order number and the reason for the return. We will provide a prepaid return label and instructions.

Q: Can I exchange an item?
A: Yes, exchanges are possible within 30 days of purchase. Please contact our customer service to arrange an exchange.

Products

Q: Are the products high-quality?
A: Yes, we are committed to offering products made with the best materials, ensuring durability and safety.

Q: How can I choose the right size?
A: Each product page includes detailed descriptions and sizing information. If you need additional help, our team is ready to assist you.

Q: Do you offer eco-friendly products?
A: Yes, we offer a range of environmentally friendly products designed to be both safe for you and beneficial for the planet.

Account and Privacy

Q: Do I need to create an account to place an order?
A: No, you can complete your purchase as a guest. However, creating an account allows you to track your orders, save your delivery information, and enjoy special promotions.

Q: Is my personal information secure?
A: Yes, we take the privacy and security of your data very seriously. Our site uses encryption systems and secure payment gateways to protect your information.

Q: How can I subscribe to your newsletter?
A: You can subscribe to our newsletter by entering your email address in the subscription box at the bottom of our homepage. Receive updates on new products, promotions, and practical tips.

Questions or need assistance? Our team is here to help!

Opening Hours:
Monday - Friday: 09:00 - 18:00
Saturday - Sunday: 09:00 - 14:00

Average Response Time: 12 to 24 hours

For more ways to contact us, please visit our Contact Us page. We look forward to hearing from you!